Those are some of the words that I saw when I googled "what to do when you lost your cebu pacific e-ticket?" I couldn't find the confirmation email slash e-ticket in my Yahoo inbox and I was panicking because we only have two freaking days before the great summer adventure begins (a.k.a Coron trip) and I couldn't afford to book flights for 4 pax again. First, I have no extra money. And second, I have no extra money. Even though the lost e-ticket wasn't under my name, the confirmation message was sent to my email because I was the (self)assigned travel agent of the group. So it's my responsibility. And I lost the email. And I didn't jot down the confirmation number. And if worse comes to worst, I would have to pay for the one-way airfare of 4 people. That's about P20,000 of regular fare. And I have no extra money.
But I didn't lose hope. I know Cebu Pacific has a database of all the bookings. I mean, they should have a database. I know they can resend the ticket to my email. But for how much or how long, I had no idea at all. I took a notepad and I listed all concerned passengers' full names, birth dates, and flight details that I got from doing a mock booking via Cebu Pacific's website. Good thing I could remember the ETD! I picked up the phone and dialed 7020-888. After about 7 minutes of listening to recorded ads, messages and reminders, a tired but polite voice cut my waiting woes.